Scheduling Coordinator - Hybrid

About the role

Brief Description The Scheduling Coordinator is responsible for obtaining accurate patient information in order to schedule appointments for patient related services, using the computer scheduling system. Build and maintain a good rapport with medical providers, rehabilitation, patient family services and nursing teams. Ensure that all resident appointments are scheduled and maintained inside of the scheduling system. Summary Join our fabulous team of professionals where big hearts help little patients! We RECOGNIZE ability and REWARD excellence. We offer a competitive salary and generous benefits:

Responsibilities

• Completes initial registration information in the scheduling system following established policies and procedures.
• Evaluates therapist and resident schedule to coordinate resident appointments on behalf of all departments.
• Prioritizes duties and responsibilities, schedules workflow to facilitate production of accurate, efficient and timely output.
• Demonstrates the ability to adapt to changing circumstance related to internal/external factors.
• Exhibits flexibility dealing with changes in scheduling processes and procedures.
• Schedules/Reschedules appointments as requested and documents reason for reschedule as well as maintains email communications with all staff members.
• Communicates clearly and effectively in a timely manner with patients, families and hospital staff.
• Receives and returns all communication in a professional, courteous, and confidential manner.
• Performs other confidential administrative duties as needed.
• Disseminates schedules as requested to the appropriate hospital staff.
• Completes appointment bookings, reviews patients not seen and reschedules as needed.
• Brings scheduling problems or patient’s concerns to the attention of the appropriate supervisor.
• Receives all calls in a professional and courteous manner.
• Observes and follows policies and procedures of inpatient services.
• Schedules Clinic appointments, reschedules as needed.
• Assists administration with special projects.
• Performs other administrative duties as needed.
• Demonstrates time management skills and assists in general departmental organization.

Requirements

• Formal education required: Bachelor’s Degree preferred
• Previous Experience Required: Previous hospital or physician’s office experience.

Skills

• Scheduling and data entry experience preferred.
• Able to read, write and speak the English language.
• Able to work as a member of a team.
• Detail oriented and strong customer service skills.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office Applications.

Benefits

• Excellent individual/family benefits
• Generous paid time off
• Tuition reimbursement
• Life insurance
• Flexible spending accounts
• 403(b) retirement plan