Service Administrative Assistant

About the Role

At BMW of Eugene, every guest interaction reflects the standard of the brand. The Service Assistant is the person who keeps the service drive moving and the guest experience on track — greeting guests, supporting advisors, shuttling clients, and making sure every touchpoint feels professional and unhurried.

What You'll Do

• Greet guests on the service drive with a warm, professional presence — setting the tone for the entire service visit from the moment they arrive
• Valet and move vehicles on and off the service drive — safely staging incoming and outgoing vehicles to keep the operation flowing
• Answer incoming service department phone calls — directing guests, providing updates on vehicle status, and delivering a composed, professional first impression
• Schedule service appointments — accurately capturing guest needs, availability, and vehicle information in the DMS
• Provide guests with status updates on their vehicle — communicating clearly and proactively so no guest is left wondering
• Shuttle guests to and from their home, office, or other destinations — representing BMW of Eugene professionally on every trip
• Support portering needs — moving vehicles across the lot and between service bays as directed
• Assist service advisors with general drive coverage and guest coordination throughout the day

What We're Looking For

• No prior automotive experience required — we will train the right person from day one
• Previous customer service, hospitality, front-desk, or administrative experience a strong plus
• Professional, polished, and composed — BMW guests expect a premium experience from the first hello
• Clear, confident communicator — comfortable on the phone, in person, and with guests from a variety of backgrounds
• Organized and adaptable — this role shifts between desk work, drive coverage, and shuttle duties throughout the day
• Valid driver's license with a clean driving record — required, as vehicle movement and guest shuttling are central to this role
• Reliable and punctual — the service team and our guests count on you
• A hospitality mindset — every interaction is an opportunity to represent the BMW brand at its best

What We Offer

• $18 - $21/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• On-the-job training — no experience necessary
• A natural stepping stone toward a service advisor career — this role builds the guest relationship skills and operational knowledge advisors rely on every day
• Employee vehicle purchase and service discounts
• A team culture where reliability and professionalism get noticed and rewarded