Service Administrative Assistant

About the role

Join our team as a Service Administrative Assistant, where you will play a pivotal role in ensuring smooth and efficient office operations. You will help coordinate administrative tasks and support our service department to enhance overall productivity. If you are detail-oriented with a passion for optimizing office functions, we invite you to contribute to our success.

Responsibilities

• Help oversee daily operations of the service office to ensure efficient and effective service delivery.
• Coordinate and schedule service appointments and ensure timely service delivery. 24/7 service call dispatching.
• Maintain accurate records of service transactions, customer interactions, and office expenditures.
• Monitor and manage inventory of office supplies and service materials.
• Handle customer inquiries, complaints, and feedback to ensure high levels of customer service.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Lead and participate in continuous improvement initiatives to enhance service quality and efficiency.
• Facilitate communication between the service office and other departments to resolve issues and improve processes.
• Material Ordering
• Service Contract Management and Customer Setup
• Subcontract Management
• Job Completion and status review
• AP Invoice Management/Review

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• Minimum of 5 years of experience in office administration or a similar role.
• Proven leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Strong interpersonal and communication skills.
• Proficiency in office software, including Microsoft Office Suite and scheduling tools.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Understanding of health and safety regulations in a workplace.
• Ability to work independently and handle confidential information with discretion.