Service Account Coordinator
NextShining · Birmingham, AL · 1 mo ago
On-siteCustomer Service$46k–$51k/yrFull-time
NextShining. is a leading recruitment and staffing agency dedicated to connecting top talent with the right opportunities. We specialize in providing customized workforce solutions that help businesses grow and professionals advance their careers. With a focus on excellence, integrity, and personalized service, we ensure the perfect match for every client and candidate. At NextShining., we are committed to driving success for both companies and individuals in today’s dynamic job market. Job Description NextShinning is seeking a detail-oriented and proactive Service Account Coordinator to support our client accounts and daily service operations. In this role, you will serve as an important point of coordination between clients and internal teams, helping ensure requests are handled efficiently, information is accurate, and every client receives a professional and consistent experience. This position is ideal for someone who is organized, dependable, comfortable managing multiple priorities, and interested in developing valuable customer service and account management skills. Responsibilities Serve as a point of contact for assigned client accounts and service-related requestsCoordinate communication between clients and internal departmentsAssist with account updates, documentation, scheduling, and follow-up activitiesMaintain accurate and organized client and account informationTrack open requests and help ensure timely resolutionRespond professionally to client questions and concernsSupport the preparation of reports, account information, and service documentationIdentify opportunities to improve the client experience and internal processesCollaborate with team members to maintain high service standardsManage multiple priorities while maintaining accuracy and attention to detail Qualifications Strong communication and interpersonal skillsExcellent organization and time-management abilitiesProfessional and customer-focused approachStrong attention to detailAbility to manage multiple tasks and priorities effectivelyComfortable working independently and as part of a teamProblem-solving mindset and willingness to take initiativeAbility to learn new systems, processes, and toolsStrong written and verbal communication skillsReliable, adaptable, and committed to delivering quality service Additional Information Competitive salary of $46,000 – $51,000 annuallyFull-time employmentCareer growth and advancement opportunitiesOpportunities to develop valuable account management and customer service skillsProfessional and collaborative work environmentOngoing learning and professional developmentOpportunity to take on greater responsibilities as you grow within the company