Server Support Technician

About the role

RCB Bank is seeking an individual to support and maintain RCB Bank Information Systems in a distributed environment. The ideal candidate will take ownership of or assist in problem resolution, proactive problem prevention, detection, circumvention, and resolution to root causes. They will provide application of software patches as well as release and version upgrades of operating systems and associated software to maintain supportability. Additionally, they will assist with day-to-day server operations and other server-based duties as assigned.

Responsibilities

• Maintain RCB Bank Information Systems to ensure maximum uptime, reliable operation, and appropriate licensing of responsible systems.
• Manage and alert of disk space, memory, and processor utilization via monitoring scripts and tools for both the Production Environment and the CyberVault.
• Manage and maintain Windows core infrastructure services including Active Directory, DNS, DHCP, PKI, Group Policy, and login scripts.
• Manage and maintain Windows Servers.
• Support servers and applications.
• Manage and maintain RCB Bank’s Systems Management Platform (Ivanti Endpoint Manager).
• Aid in disaster recovery operations, including replication and backup.
• Respond to IT Service Management software work tickets and support calls and issues received via the Help Desk.
• Review event logs and take corrective action as required.
• Respond to alerts and emergencies when necessary.

Requirements

• High school diploma or GED
• At least one (1) year of experience working with Servers, Application Servers, or providing advanced help desk support for medium to large organizations (20+ servers)
• Solid understanding of server- and PC-based hardware and operating systems
• Working knowledge of back-end software and systems such as VMware, Windows Server, SQL Server, Exchange, Active Directory, DNS, DHCP, and Group Policy

Qualifications

• Education and training equivalent to a bachelor’s degree in computer science, information engineering, or other related areas
• Certification or equivalent experience for CompTIA A+, CompTIA Network+, and/or Microsoft MCSE/MCSA

Skills

• Working knowledge of CIFS, NFS, PKI, SSH, FTP/SFTP, and TFTP platforms
• Experience with Infrastructure Monitoring solutions: configuring the tool, developing scripts, and evaluating/adjusting thresholds and reporting as appropriate
• Good technical problem-solving and interpersonal skills
• A solid understanding of general system and application security best-practices
• A desire to be involved in the community

Benefits

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.