Server, Summit House - Summer 26

Position Summary

Set up for daily service including dishware, glassware, silverware, linens and other amenities according to daily procedures and Restaurant General Manager's direction.

Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.

Provide attentive, courteous, and professional service in accordance with company hospitality standards.

Greet guests promptly, introduce self, and establish rapport to create a welcoming dining experience.

Recommend appetizers, beverages, desserts, specials, and add-ons in a guest-focused manner.

Maintain consistent table presence through appropriate check-backs and pacing of courses.

Accurately enter guest orders into POS systems, including all modifications, dietary restrictions, and timing requests.

Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and potential modifications.

Demonstrate and communicate food and beverage menu knowledge including ingredients, modifications, allergens for standard and special items to provide informed suggestions to enhance guest satisfaction.

Answer guest questions accurately or seek clarification from kitchen or management when needed.

Ensure tables are clean, properly set, and maintained throughout service.

Monitor guest satisfaction indicators such as pacing, refills, and course completion.

Deliver correct items to correct guests using proper service etiquette.

Verify condiments, accompaniments, and modifications are provided as requested.

Maintain accuracy in bill presentation and payment processing.

Handle payment transactions accurately and in compliance with company procedures.

Communicate clearly with kitchen staff, expo, hosts, and support team to ensure smooth service flow.

Assist with side work, opening/closing duties, and service preparation tasks.

Develop and maintain an organizational culture, values and reputation with staff, and guests.

Ensure a positive, harmonious, compliant, and cooperative work environment.

Act as a representative of Crystal Mountain with guests & community members.

Absorb and abide by all Crystal Mountain employment guidelines.

Essential Duties

• Set up for daily service including dishware, glassware, silverware, linens and other amenities according to daily procedures and Restaurant General Manager's direction.
• Serve food & alcohol within the laws of the Washington State Liquor & Cannabis Board and Washington State Health Department.
• Provide attentive, courteous, and professional service in accordance with company hospitality standards.
• Greet guests promptly, introduce self, and establish rapport to create a welcoming dining experience.
• Recommend appetizers, beverages, desserts, specials, and add-ons in a guest-focused manner.
• Maintain consistent table presence through appropriate check-backs and pacing of courses.
• Accurately enter guest orders into POS systems, including all modifications, dietary restrictions, and timing requests.
• Maintain thorough knowledge of menu items, ingredients, preparation methods, allergens, and potential modifications.
• Demonstrate and communicate food and beverage menu knowledge including ingredients, modifications, allergens for standard and special items to provide informed suggestions to enhance guest satisfaction.
• Answer guest questions accurately or seek clarification from kitchen or management when needed.
• Ensure tables are clean, properly set, and maintained throughout service.
• Monitor guest satisfaction indicators such as pacing, refills, and course completion.
• Deliver correct items to correct guests using proper service etiquette.
• Verify condiments, accompaniments, and modifications are provided as requested.
• Maintain accuracy in bill presentation and payment processing.
• Handle payment transactions accurately and in compliance with company procedures.
• Communicate clearly with kitchen staff, expo, hosts, and support team to ensure smooth service flow.
• Assist with side work, opening/closing duties, and service preparation tasks.

Physical Demands and Working Conditions

• Required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis.
• Able to manipulate a full-size keg of beer (~160 pounds).
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Able to work for extended periods of time bending, reaching, and speaking on a constant basis.
• Able to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.