Server - Steakhouse

About the Role

The Specialty Server is responsible for providing friendly and efficient service of food and beverage items to all guests in the Steakhouse. Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Responsibilities

• Possess full knowledge of fine dining cuisines, including French and Continental as well as table-side service
• Possess knowledge of wine and wine pairings
• Report to work station as scheduled in proper uniform and ready to work
• Complete all side-work as directed by supervisor
• Keep work area neat, clean, and free of safety hazards
• Greet guests in a friendly professional manner
• Take drink orders using suggestive-selling and up-selling techniques
• Serve drinks quickly and efficiently in the proper glass with the proper garnish
• Inform guests of daily specials, soup of the day, and make menu suggestions
• Take guest orders, repeat orders to guests, input order into micros, and send order to kitchen
• Pick up order from kitchen and serve guests
• Check back with guests within two minutes to ensure they are enjoying their meal and if they have any other needs
• Pre-bus table as needed and ensure water glasses are always full
• Offer dessert and coffee using suggestive selling techniques
• Present check at the end of the meal and thank guests for dining with us
• Adequately complete required forms and handle cash transactions accurately and in a timely manner
• Perform other duties and responsibilities as assigned

Requirements

• High School diploma or GED required, or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Extensive knowledge of food products, wine, liquor, and service techniques with a minimum of two (2) years of full-service restaurant experience, or one (1) year of training in the Steakhouse
• Ability to perform basic math skills; read and write English
• Must be able to lift and carry 40 pounds
• Must be able to respond to visual and aural cues
• Must be able to work independently and as part of a team
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate effectively in English, both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully complete Responsible Vendor Alcoholic Beverage Service and BASSET training
• Must successfully complete ServeSafe Sanitation training
• Must successfully pass job interview, including a guest service audition
• Willing to work odd and irregular hours
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Pay

Base pay compensation: $9.00–$13.00 per hour, with starting pay based on factors such as experience, qualifications, and skills.

Benefits

Eligible full-time employees may choose from a comprehensive benefits package that includes:

• Medical, dental, vision, and life insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid time off
• 401(k) plan with company match
• Shift differential pay
• Discretionary quarterly bonus opportunities