Server Restaurant/Banquets

About the Role

The Server provides prompt and courteous service to ensure guests have an enjoyable experience. This position also maintains the cleanliness and guest-ready appearance of the outlet.

Prerequisites

• Character traits of honesty and trustworthiness are essential; potential associates must pass appropriate security clearances.
• One year of experience in a food and beverage position preferred.
• Experience with chain food and retail outlets is preferred.

Essential Job Functions

• Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Stand for eight hours, bend, stretch, and reach.
• See, hear, and communicate effectively with guests and associates.

Requirements

Knowledge

• Age requirements for serving alcoholic beverages.
• Menu items, preparation methods, and beverage choices.
• Standards of operation as required by the brand.
• Area shopping, dining, entertainment, and travel directions to assist guest inquiries.
• Daily hotel operations, including events, bulletin boards, and updates on procedures.
• Entire property, staff, services, hours of operation, room types, rates, and discounts.

Skills

• Service-minded, friendly, and professional behavior.
• Computer literate to operate the property management system: post charges, compute bills, collect payment, and make change.
• Sell, suggest, and serve quality food and beverage items as per standards.

Abilities

• Multitask while remaining guest-service centric.
• Effectively communicate with guests and associates.
• Resolve guest issues professionally while maintaining a hospitable attitude.
• Market and promote to increase exposure and sales.
• Work as a team member in cleaning, side work, food preparation, and storage.

Responsibilities

• Prepare and maintain the dining area and supplies in a guest-ready atmosphere.
• Process guest charges and gratuities in accordance with standards, policies, and procedures.
• Maintain safety and security practices, including thorough knowledge of emergency procedures.
• Ensure guests receive the highest quality product and service.
• Complete daily side work, including stocking.
• May be responsible for ordering, cost control, and maintaining the quality of items served or alerting management to issues.
• Maintain certification from a brand-approved responsible vendor training program.
• Perform other duties as assigned, provided the associate is capable.

Working Conditions

• Physical presence at the hotel is required; not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day/shift, including weekends.

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative