Server Restaurant/Banquets

About the Role

The Server provides prompt and courteous service to ensure guests have an enjoyable experience. This position also maintains the cleanliness and guest-ready appearance of the outlet.

Character traits of honesty and trustworthiness are essential, as associates have access to guestrooms and property. Potential associates must pass appropriate security clearances.

Responsibilities

• Prepare and consistently maintain the dining area and supplies in a guest-ready atmosphere.
• Process guest charges and gratuities in accordance with standards, policies, and procedures.
• Maintain safety and security practices, including thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Complete daily side work, including stocking.
• May be responsible for ordering, cost control, and maintaining the quality of items served or alerting management to issues in these areas.
• Maintain certification from a brand-approved responsible vendor training program.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• One year of experience in a food and beverage position preferred; experience with chain food and retail outlets is a plus.
• Knowledge of menu items, preparation methods, and beverage choices.
• Familiarity with brand standards of operation.
• Awareness of area shopping, dining, entertainment, and travel directions to assist guest inquiries.
• Understanding of daily hotel operations, including events, bulletin boards, and procedural updates.
• Knowledge of the entire property, including staff, services, hours of operation, room types, locations, rates, and discounts.

Skills & Abilities

• Service-minded, friendly, and professional behavior with a welcoming and personable demeanor.
• Computer literacy to operate the property management system, including posting charges, computing bills, collecting payment, and making change.
• Ability to sell, suggest, and serve quality food and beverage items according to standards.
• Capacity to multitask while remaining guest-service centric.
• Effective communication with guests and associates.
• Professional problem-solving for guest issues while maintaining a hospitable attitude.
• Ability to market and promote to increase exposure and sales.
• Teamwork in areas such as cleaning, side work, food preparation, and storage.

Physical Requirements

• Ability to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Ability to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Ability to stand for eight hours, bend, stretch, and reach.
• Must be able to see and hear.
• Must be able to communicate effectively with other associates and guests.

Working Conditions

• Physical presence at the hotel is required; this position is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day or shift, including weekends.

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative