Server Restaurant/Banquets

About the Role

The Server provides prompt and courteous service to ensure guests have an enjoyable experience. This position also maintains the cleanliness and guest-ready appearance of the outlet.

Prerequisites

• Character traits of honesty and trustworthiness are essential.
• Must pass appropriate security clearances per company policy.
• One year of experience in a food and beverage position preferred.
• Experience with chain food and retail outlets preferred.

Essential Job Functions

• Perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Stand for eight hours, bend, stretch, and reach.
• See, hear, and communicate effectively with guests and associates.

Responsibilities

• Prepare and maintain the dining area and supplies in a guest-ready atmosphere.
• Process guest charges and gratuities according to standards, policies, and procedures.
• Maintain safety and security practices, including knowledge of emergency procedures.
• Ensure guests receive the highest quality product and service.
• Complete daily side work, including stocking.
• May handle ordering, cost control, and quality maintenance of served items or report issues to management.
• Maintain certification from a brand-approved responsible vendor training program.
• Perform other duties as assigned, provided the associate is capable.

Required Knowledge, Skills, and Abilities

• Knowledge:
  • Age requirements for serving alcoholic beverages.
  • Menu items, preparation methods, and beverage choices.
  • Brand standards of operation.
  • Local shopping, dining, entertainment, and travel directions to assist guests.
  • Daily hotel operations, including events, bulletin boards, and procedural updates.
  • Entire property, including staff, services, hours, room types, rates, and discounts.
• Skills:
  • Service-minded, friendly, and professional behavior.
  • Welcoming and personable demeanor.
  • Computer literacy to operate the property management system (post charges, compute bills, collect payments, make change).
  • Ability to sell, suggest, and serve quality food and beverage items per standards.
• Abilities:
  • Multitask while remaining guest- and service-centric.
  • Effectively communicate with guests and associates.
  • Resolve guest issues professionally while maintaining a hospitable attitude.
  • Market and promote to increase exposure and sales.
  • Work as a team member in cleaning, side work, food preparation, and storage.

Working Conditions

• Physical presence at the hotel is required; remote work is not an option.
• Standing and walking for long periods while maintaining a friendly, professional image.
• May be required to work any day or shift, including weekends.

Career Advancement Opportunities

• Food and Beverage Supervisor
• Guest Service Representative