Server Restaurant/Banquets

About the role

The Hilton Garden Inn Charleston Waterfront is now hiring morning shift Servers to join our team. These positions are available for the breakfast shift (early morning hours, finished mid-morning), with shifts available 7 days a week (weekends required). The Server offers prompt and courteous service so guests have an enjoyable experience, and also maintains the cleanliness and guest-ready appearance of the outlet.

Pay

$14.00 per hour plus tips.

Benefits

• Paid time off
• Quarterly bonus plan
• 401k with employer match
• Option of being paid daily through DailyPay

Prerequisites

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• One year experience in food and beverage position preferred
• Experience with chain food and retail outlet preferred

Essential Job Functions

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted
• Must be able to stand for eight hours, bend, stretch, reach
• Must be able to see and hear
• Must be able to communicate with other associates and/or guests

Required Knowledge, Skills and Abilities

Knowledge

• Age requirements and verify those who order any alcoholic beverages
• Menu items, preparation methods and beverage choices
• Standards of operation as required by brand
• Area shopping, dining, entertainment and travel directions to assist guest inquiries
• Daily hotel operations — check daily events, bulletin boards and stay up to date on changes, new procedures and events
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts

Skills

• Service minded, friendly professional behavior
• Welcoming and personable
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change
• Sell, suggest and serve quality food and beverage items as per standards

Abilities

• Multi task, remain associate and guest service centric
• Effectively communicate with guests and associates
• Solve guest issues with professionalism and maintain a hospitable attitude
• Market and promote to increase exposure and sales
• Work as a team member in aspects such as: cleaning, side work, food preparation and storage

Specific Responsibilities

• Prepare and consistently maintain dining area and supplies in a guest-ready atmosphere
• Process guest charges and gratuities in accordance to standards, policies and procedures
• Maintain safety and security practices, have thorough knowledge of emergency procedures
• Ensure guests are provided with the highest quality product and service
• Complete daily side work including stocking
• May also be responsible for ordering, cost control and maintaining the quality of items served, or alerting management to issues in these areas in a timely manner
• Maintain certification from a brand approved responsible vendor training program
• Other duties as assigned that the associate is capable of performing

Working Conditions / Special Requirements

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work
• Standing, walking for long periods of time while maintaining a friendly professional image
• May be required to work any day/shift, including weekends

Positions for Possible Advancement

• Food and Beverage Supervisor
• Guest Service Representative