Server Restaurant/Banquets

About the role

The Server offers prompt and courteous service, so the guests have an enjoyable experience. This position also maintains the cleanliness and guest ready appearance of outlet. Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. One year experience in food and beverage position preferred. Experience with chain food and retail outlet preferred.

Responsibilities

• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Process guest charges and gratuities in accordance to standards, policies and procedures.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Complete daily side work including stocking.
• May also be responsible for ordering, cost control and maintaining the quality of items served or alerting management to issues in these areas in a timely manner.
• Maintain certification from a brand approved responsible vendor training program.
• Other duties as assigned, that the associate is capable of performing.

Requirements

• Knowledge of age requirements and verify those who order any alcoholic beverages.
• Knowledge of menu items, preparation methods and beverage choices.
• Knowledge of standards of operation as required by brand.
• Knowledge of area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Knowledge of daily hotel operations: check daily events, bulletin boards and stay up to date on changes, new procedures and events.
• Knowledge of entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Qualifications

• Ability to multi‑task while remaining associate‑ and guest‑service centric.
• Ability to effectively communicate with guests and associates.
• Ability to solve guest issues with professionalism and maintain a hospitable attitude.
• Ability to market and promote to increase exposure and sales.
• Ability to work as a team member in aspects such as cleaning, side work, food preparation and storage.

Skills

• Service‑minded, friendly, professional behavior.
• Welcoming and person