Server - Lobby Lounge

About the role

Company Description: Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Hotel Overview: Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description: The Lobby Lounge Server is responsible for providing exceptional food and beverage service while maintaining comprehensive knowledge of menu offerings, beverages, hotel amenities, and service standards. The ideal candidate is personable, polished, knowledgeable, and passionate about hospitality, with the ability to anticipate guest needs and create memorable experiences.

Responsibilities

• Consistently provide warm, professional, engaging, and personalized service
• Welcome guests and establish a genuine connection from the beginning of their experience
• Demonstrate complete knowledge of Lobby Lounge policies, procedures, service standards, menu offerings, and beverage selections
• Maintain detailed knowledge of cocktails, spirits, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
• Maintain detailed knowledge of all food offerings, ingredients, preparation methods, allergens, and dietary considerations
• Confidently guide guests through menu and beverage selections and provide thoughtful recommendations
• Demonstrate knowledge of New Orleans culinary and beverage culture when engaging with guests
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications
• Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing
• Monitor guest satisfaction throughout the experience and proactively anticipate guest needs
• Maintain awareness of VIPs, repeat guests, special occasions, celebrations, and guest preferences
• Provide attentive and discreet service to VIP and high-profile guests
• Coordinate closely with Bartenders, Barbacks, Runners, Culinary, Hosts, and Management to ensure seamless service