Server - Hilton - Harrisburg, PA

About the role

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a Server for the Hilton Harrisburg in Harrisburg, PA.

Responsibilities

• Check station before, during and after shift for proper setup and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from guests, repeating the order to the guest to check for accuracy.
• Input the order into the point-of-sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Absorb all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Ascertain guest satisfaction and present check. Process check per hotel procedures.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Supplement the bus help in clearing and resetting the tables.
• Perform all assigned side work to include replenishing condiments and restocking side stands.
• Perform other duties as requested, such as answering telephones and taking room service orders, handle special guest requests, and greet and seat guests according to Hilton guidelines.
• Be the person directly responsible for delivery of service to guests after seating.
• Warmly welcome guests within 30 seconds - 1 minute after seating.
• Take, place, deliver and serve food & beverage orders.
• Earn quality of ingredients, preparation, presentation and correct temperature of food served to guests.
• Earn time standards are met.
• Earn appropriate selling skills in suggestions of food & beverage.
• Demonstrate an attitude of friendly hospitality in every aspect.
• Attend required meetings.
• Assimilate into the Hilton Family Pride/Care Culture through understanding, supporting and participating in all elements of Pride/Care.
• Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

Qualifications

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, write and speak the English language sufficiently to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn point of sale procedures to pre-check order and close out the check.
• Desired software proficiencies: none.
• Supervisory responsibilities: none.

Skills

• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, write and speak the English language sufficiently to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn point of sale procedures to pre-check order and close out the check.

Benefits

• Same-day pay available.
• Employee Assistance Program.
• Career growth opportunities/manager training program.
• Reduced room rates throughout the portfolio.
• Third party perks (movie tickets, attractions, other).
• 401(k) with company match.
• Employee assistance program.
• Employee discount.
• Flexible schedule.
• Referral program.