Room Service Server - Hilton - Harrisburg, PA

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable Room Service Server for the Hilton in Harrisburg, PA.

Position Summary

To deliver and serve food and/or beverage items in a friendly, courteous and timely manner resulting in guest satisfaction.

Essential Duties and Responsibilities

• Set up room service trays and tables in anticipation of incoming orders (15%).
• Retrieve check from order taker, set table and pick up order from the kitchen or bar, ensuring the order is complete with all food, beverages, alcoholic beverages, and condiments (30%).
• Carry trays up to 30 lb or push wheeled carts to deliver room service orders to guests in a friendly and courteous manner, present the check, obtain payment, and deliver payment/signed check to the order taker for closing (30%).
• Remove trays and tables from guest floors and return them to designated locations (10%).
• Prepare complimentary fruit baskets and deliver to guest rooms (10%).
• Attend mandatory meetings.
• Perform all assigned sidework such as replenishing condiments and restocking side stands.
• Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor.
• Assimilate into the Hilton Family Pride/Care culture through understanding, supporting and participating in all elements of Pride/Care.
• Demonstrate working knowledge of the service standards.
• Maintain regular attendance in conformance with Hilton standards.
• Maintain a neat, clean and well‑groomed appearance as per specific standards.
• Project a hospitable service atmosphere at all times.

Required Knowledge, Skills, and Abilities

• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings, serviceware and menu items.
• Ability to read, speak and write English to communicate with guests.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lb on a continuous basis.
• Ability to operate beverage and toast equipment.

Education and Experience

• High school diploma or equivalent preferred.
• Previous food service experience required.
• Food service sanitation certification.
• Alcohol server permit (if required).
• Meet minimum age requirements for jurisdiction.

Physical Requirements

• Frequent lifting/carrying up to 50 lb.
• Constant pushing/pulling.
• Frequent reaching, grasping, walking, climbing stairs, crouching/bending/stoooping, standing, talking, hearing, near and far vision, smell, and taste.
• Occasional sitting.

Schedule

The hospitality business operates seven days a week, twenty‑four hours a day. Employees may be required to work varying schedules to reflect the business needs of the hotel.

Pay

$3.03 per hour plus tips.

Benefits

• Team‑driven and values‑based culture.
• Same‑day pay available.
• Employee assistance program.
• Career growth opportunities / manager training program.
• Reduced room rates throughout the portfolio.
• Third‑party perks (movie tickets, attractions, other).
• 401(k) with company match.
• Employee discount.
• Flexible schedule.
• Referral program.