Banquet Server - Hilton - Harrisburg, PA

Position Summary

Serve, set‑up and clean‑up food preparation for all banquet functions at the Hilton Harrisburg.

Essential Duties and Responsibilities

• Read the banquet event order (BEO) and complete the required set‑up.
• Set tables in the assigned area correctly and uniformly.
• Keep the service station neat and clean while servicing guests according to established policies and procedures.
• Greet guests and respond to their requests.
• Serve food and beverage consistently throughout the banquet.
• Use proper in‑room clearing and aisle‑tray break‑down techniques.
• Set up and break down buffet or other special food‑service tables and equipment.
• Assist the banquet captain with set‑up and break‑down of buffet or special service stations.
• Follow all guest check and money‑handling procedures when serving a‑la‑carte and beverage orders.
• Complete assigned side work.
• Maintain flexible attendance; scheduled days and times may vary based on hotel needs.
• Adapt to varying schedules reflecting the cyclical nature of the hospitality industry.
• Know the menu for each function and be able to explain major ingredients and preparation methods.
• Utilize suggestive‑selling techniques.
• Understand that duties, responsibilities, and activities may change at any time with or without notice.

Required Knowledge, Skills, and Abilities

• Working knowledge of food service and hotel policies, operations, and services (generally learned on‑the‑job).
• Moderate vision necessary to view set‑up and serve guests.
• Moderate speech communication skills for interaction with supervisors, co‑workers, and guests.
• Moderate literacy to read and understand instructions on BEOs.
• Ability to read and communicate clearly.
• No driving required.

Education and Experience

• High school diploma or equivalent (preferred).
• Two years hotel banquet food/beverage service experience (preferred).
• Customer service experience (preferred).
• RAMP certification within 30 days of hire.

Physical Requirements

• Frequent standing (100% of scheduled time).
• Constant walking and climbing stairs (approximately 12 steps, 20% of an 8‑hour shift).
• Frequent crouching/bending/stooping, reaching, grasping, pushing/pulling, and lifting/carrying up to 50 lb.
• Constant near and far vision, hearing, talking, and smell.
• Occasional taste.
• Mobility to maneuver in narrow areas and between seated guests.
• Work inside 95% of an 8‑hour shift.

Materials and Equipment Used

• Cleaning agents for silver, stainless steel, and floor surfaces.
• Coffee machine, ice machine, refrigerator, and vacuum cleaners.

Pay

$3.03 per hour plus gratuity.

Benefits

• Team‑driven and values‑based culture
• Medical, dental, and vision insurance (full‑time)
• Vacation and holiday pay (full‑time)
• Same‑day pay available
• Employee Assistance Program
• Career growth opportunities / manager training program
• Reduced room rates throughout the portfolio
• Third‑party perks (movie tickets, attractions, other)
• 401(k) with company match
• Employee discount
• Flexible schedule
• Life insurance (full‑time)
• Referral program