Server/Desktop Specialist

About the role

Provide on-site IT support to small business clients, addressing a range of issues from desktop to network problems. Working in-person with clients on technology issues as assigned, ensuring a positive customer experience through promptness, accuracy, and excellent communication. Deploy and maintain servers and network infrastructure. Offer desktop support and troubleshoot issues related to hardware, software, and network connectivity. Manage and configure Windows Server environments, including Hyper-V, Active Directory (AD), DNS, DHCP, and Group Policies. Administer and support Cisco Meraki, SonicWall, Office 365, and VOIP phone systems. Monitor and maintain security measures to protect client data and systems from cyber threats and accidental loss. Adhere to all AIT Pros policies and procedures to ensure efficiency and security.

Responsibilities

• Regularly travel locally to client offices and worksites within Northeast Ohio, approximately 75% of the time and sometimes more, which may involve multiple site visits per day.
• Occasional work from home is also possible.

Requirements

• Previous experience in IT support, particularly in deploying servers and managing network infrastructure.
• Strong knowledge of Windows Server environments (Hyper-V, AD, DNS, DHCP, Group Policies).
• Experience with Cisco Meraki, SonicWall, Office 365, and VOIP systems is highly desirable.
• Solid understanding of general technology principles and troubleshooting techniques.
• Excellent problem-solving skills and ability to work independently as well as part of a team.
• Strong communication skills to effectively interact with clients and team members.
• Able to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with remote support tools and techniques.
• Proficiency in documenting processes, configurations, and troubleshooting steps.
• Willingness to continuously learn and adapt to new technologies.

Qualifications

• Valid driver’s license and reliable transportation for local travel.
• Professional certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft or Cisco certifications.