Desktop Support Specialist

TEKsystems · Fort Lauderdale, FL · 1 wk ago

On-siteInformation Technology$30–$42/hrFull-time

About the role

This person will own day-to-day end-user support out of our Fort Lauderdale office. This is a hands-on, white-glove support role supporting roughly 100 users across onsite and remote staff in a private aviation environment where uptime and responsiveness matter.

Responsibilities

Serve as the dedicated onsite support presence in Fort Lauderdale, handling hands-on/in-person issues (Tier 1/2) and acting as the local face of IT.
Partner with the off-site support team on ticket management—pick up and resolve tickets requiring onsite/physical action, and escalate to infrastructure/vendors as needed.
Endpoint lifecycle management: imaging, deployment, configuration, asset tracking, and MDM enrollment.
User onboarding and offboarding—provisioning accounts, access, and hardware; clean deprovisioning.
Identity and access support: account administration, MFA, and password/access resets.
Support conference rooms, AV, printing, and local office IT in the Fort Lauderdale location.
Cook with hardware/software vendors and the broader IT Ops function.
Document procedures and maintain a knowledge base; help standardize support practices.

Requirements

Proven end-user support / helpdesk experience supporting a user base of comparable size (~100).
Strong Windows and macOS endpoint support.
Microsoft 365 and Entra ID (Azure AD) administration.
MDM experience (Intune and/or Jamf).
Hands-on with a ticketing/ITSM platform (e.g., ServiceNow, Jira Service Management, Freshservice).
Networking fundamentals: Wi-Fi, VPN, and basic connectivity troubleshooting.
Professional, executive-grade ('white-glove') support manner and communication.

Qualifications

Expert level skills in desktop, white glove support, customer service, Active Directory, Windows, hardware, technical support, service desk, help desk support, troubleshooting, ticketing system, Office 365, application support, Intune, Jamf, Jamf Pro.

Skills

Desktop, white glove support, Customer service, Active directory, Windows, Hardware, Technical support, Service desk, Help desk support, Troubleshooting, ticketing system, Office 365, application support, intune, jamf, jamf pro

Top Skills

Desktop, white glove support, Customer service, Active directory, Windows, Hardware, Technical support, Service desk, Help desk support, Troubleshooting, ticketing system, Office 365

Additional Skills & Qualifications

Proven end-user support / helpdesk experience supporting a user base of comparable size (~100).
Strong Windows and macOS endpoint support.
Microsoft 365 and Entra ID (Azure AD) administration.
MDM experience (Intune and/or Jamf).
Hands-on with a ticketing/ITSM platform (e.g., ServiceNow, Jira Service Management, Freshservice).
Networking fundamentals: Wi-Fi, VPN, and basic connectivity troubleshooting.
Professional, executive-grade ('white-glove') support manner and communication.

Pay and Benefits

The pay range for this position is $30.00 - $42.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type: Fully onsite position in Fort Lauderdale, FL. Application Deadline: This position is anticipated to close on Jul 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.