Desktop Support Specialist

About the role

Within the first 90 days, you will learn about our business, systems, procedures, local and corporate staff by closely shadowing the IT Technology Manager.

Within the first 6 months, you will provide:

• Second tier support to end users (ranging from support staff to the Chairman), in a Windows 11 and Office 365 environment, using MS Teams.
• Maintain multiple Windows Server machines, WAN/LAN systems, printers, and security-related patches, as well as become the point person for any facility-related requests.

By the end of the first 6 months, you will work independently and have developed and demonstrated a working relationship with users at all technical ability levels and IT staff (local and offsite).

This position is multifaceted and requires you to balance time with other responsibilities.

Ongoing, You will be responsible for creating and maintaining documentation related to IT procedures.

Responsibilities

• Provide second tier support to end users (ranging from support staff to the Chairman), in a Windows 11 and Office 365 environment, using MS Teams.
• Maintain multiple Windows Server machines, WAN/LAN systems, printers, and security-related patches.
• Become the point person for any facility-related requests.
• Work independently and develop a working relationship with users at all technical ability levels and IT staff (local and offsite).
• Create and maintain documentation related to IT procedures.

Requirements

• You have an associate degree in computer science or a related field or the equivalent education and/or experience.
• You possess up to two years of relevant and progressive professional desktop support experience, working in an office environment.
• You can demonstrate excellent analytical and critical thinking skills.
• You are highly organized and pay close attention to detail.
• You have a strong proficiency in Office 365.
• You must have excellent written and verbal communication skills.

Qualifications

• If you have obtained any combination of the following, you will stand out:
• CompTIA A+ Certification
• ITIL Foundation Certification
• Microsoft Certified Systems Administrator (MCSA) for Windows 11 or later

Skills

Not specified

Benefits

Not specified

Pay

$28.08 - $38.60 per hour

Schedule

Not specified