Desktop Support Specialist

Responsibilities

• Promote the adoption of technology solutions at district jobsites including deployment, ongoing support, and training.
• Passionate about being engaged in adoption of new processes and emerging technologies that enhance efficiencies.
• Actively seeks out issues, problems, and opportunities, and creates solutions.
• Works with operational project teams to identify innovations, challenges, issues and solutions.
• Builds working relationships with project and district teams.
• Provides implementation support on corporate and regional initiatives.
• Jobsite setup and maintenance for various technologies and infrastructure, including remote support.
• Administers and monitors district office and construction sites server resources and technology solutions to ensure optimal operation and respond to issues.
• Plans, creates and delivers technical training and other knowledge resources.
• Resolves user-reported problems through timely logging of issues, resolution to problems, following the company’s procedures and policies.
• Aids other team members with technical issues.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s or Associate’s degree in computer technology or a related discipline.
• 5 years of progressive experience in a related field.
• Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
• Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.
• Results-oriented and able to drive deadlines.
• Knowledge of change management methodologies an asset.
• Ability to establish and maintain effective stakeholder relationships.
• Intermediate understanding of networking standards.
• Must be able to lift over 40 lbs. as part of regular job duties.
• Position involves up to 25% travel within the district/country.

Pay

The salary range for this position is between $59,000 and $76,000 per annum, based on experience and qualifications.

Schedule

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time.