Desktop Support Specialist
Magnit Global · New York, NY · 1 wk ago
On-siteProduct$25.87–$27.27/hrTemporary
Duties
- Deploy new computers to customers.
- Evaluate, refurbish, and redeploy computers.
- Troubleshoot user problems at the desktop.
- Knowledge of PC hardware, software, and networking issues.
- Independently resolves hardware break-fix issues, network connectivity, and application-related questions for third-party products.
- Collaborates with subject matter experts to obtain assistance for proprietary applications of the client.
- Aid Project Managers in the end-to-end process for destination moves and hardware/software upgrades.
- Involves client interviews, technology evaluations, and recommendations, develops integration requirements, configures/distributes applications, performs UAT, manages on-site resources, provides technical training, and Day One support.
Requirements
- 3-5 years’ experience of Desktop Support working in a busy IS Department or other relevant work experience.
- Ability to troubleshoot network-related issues (TCP/IP, DNS) from the desktop.
- Strong multitasking skills.
- Strong work ethic.
- Strong project management and resource allocation skills.
- Thorough knowledge of Windows desktop OS.
- Basic knowledge of Mac OS.
- Thorough knowledge of Microsoft Office suite for end-user troubleshooting and requests.
- Familiarity with desktop imaging process.
- Working knowledge of PDQ management suite is a plus.
- Awareness of infrastructure technology, including Active Directory, LANs, TCP/IP, VPNs, Linux/Unix (not essential).
Skills
- Ability to troubleshoot network-related issues (TCP/IP, DNS) from the desktop.
- Strong multitasking skills.
- Strong work ethic.
- Strong project management and resource allocation skills.
- Thorough knowledge of Windows desktop OS.
- Basic knowledge of Mac OS.
- Thorough knowledge of Microsoft Office suite for end-user troubleshooting and requests.
- Familiarity with desktop imaging process.
- Working knowledge of PDQ management suite is a plus.
- Awareness of infrastructure technology, including Active Directory, LANs, TCP/IP, VPNs, Linux/Unix (not essential).
Benefits
- Health, dental, vision insurance.
- 401(k) plan (with employer match).
Pay
$25.87 - $27.27 per hour W-2 Only (based on Education/Experience)
Schedule
1.5-month contract (Possible extension)