Server/Cashier/Bartender (Dual) - Catering

About the role

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Promotes and documents orders for drinks, reciting selection of all call and premium brands as requested by memory; takes orders from customers in a prompt and friendly manner.
• Inspects menus and special cards daily to insure they are presented to the guest
• Prepare all food and/or beverage items using prep sheets and standard ingredient recipes.
• Prepares and serves cocktails and other beverages accurately and without waste according to the customer’s specifications and ABC requirements.
• Inputs orders at the point of sale; creates checks for each customer/party/server; maintains accountability of all beverages served.
• Presents an accurate check to guest in a timely fashion; thanks patrons and invites them to return.
• Cleans up after customers at the bar and maintains an orderly and clean work area at all times.
• Maintains proper and adequate bar set up; washes glassware and utensils after each use.
• Serves food to customers seated at the bar as requested.
• Checks identification and legitimacy of customers to make sure they meet age requirements for the purchase of alcohol products.
• Provide safe and responsible alcohol services by determining when a customer has had too much alcohol.
• Ensures all displays cases and refrigerators are clean and stocked throughout shift
• Maintain an organized work area for convenient guest interaction and safety.
• Maintains inventory, supplies and prepare food based on business volumes as directed by Supervisors using par levels.
• Must be knowledgeable for full utilization of the Point of Sale (POS) system.
• Responsible for cash-handling practices adherent to Casino-wide, Food and Beverage Policies and Procedures.
• Counting cash, separating charge slips, and ensuring cash tips are input into tip pouches immediately.
• Ensure dining area tables cleaned and maintained properly throughout the shift.
• Clean shelves, counters and windows.
• Responds to customer questions and concerns in a professional and courteous manner.
• Safeguards casino monies by balancing house bank at the beginning and end of each shift.
• Arrange bottles and glasses to make attractive displays.
• Properly bag or package purchases for guests.
• Knows proper order taking sequence and service standards.
• Greets and takes food and drink orders from customers.
• Serves the food orders in an accurate, prompt and professional manner.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding customer service standards.
• Maintains cleanliness standards in restaurant, wait station and kitchen service area; adheres to the company, state and local health board requirements.
• Maintain knowledge and answer guest questions regarding all food venues, beverage service, and Casino related information.
• Attends and participates in regularly scheduled staff meetings.
• Follows guidelines regarding alcohol service, safety and customer service according to established regulations policies and procedures.
• Contributes to a team effort and accomplishes related results as required.

Minimum Qualifications

• High School Diploma or GED required unless waived by Human Resources Management.
• Minimum of two (2) years working in the food and beverage and/or hospitality industry required.
• One (1) year of bartending work required, unless waived by hiring manager.
• Must obtain a ABC certificate of safe alcohol server training as required.
• Required to have and obtain Responsible Beverage Service (RBS) Certification.
• Excellent interpersonal communication, guest service, attention to detail and problem solving skills required.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Skills and Abilities

• Knowledge of restaurant operations and food service principles.
• Knowledge bartending and bar maintenance operations and customer service.
• Knowledge of all bar items and liquors.
• Knowledge of POS systems.
• Knowledge of basic math and arithmetic.
• Knowledge of all menu items including entrees, side dishes, beverages, non-alcoholic, alcoholic, wine and desserts.
• Knowledge of proper hand and tray service.
• Knowledge of menu and restaurant operations.
• Skill in interpersonal and customer relations.
• Ability to create a friendly atmosphere and demonstrate excellent customer service.
• Ability to operate a cash register.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to interpret a variety of instructions furnished in written and oral form.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand for prolonged periods, walk and sit; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills.
• The employee must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.

Work Environment

• Work is generally performed in both indoors and outdoors where employee may have frequent contact with the public and be exposed to second hand smoke, moderate/high noise levels, dirt, dust and unpleasant odors.
• Work may be performed in areas which may be unusually hot, cold, noisy, smoky and dimly lit, and maneuver outside in temperatures in excess of 115° and as cold as 15° (exposed to all weather conditions).
• Prolonged sitting, walking, or extended work hours including swing shifts, evenings, holidays and weekends may be required.