Server Assistant - Category 10 Nashville

About the role

As a Server Assistant in our legendary music and entertainment venues, you'll deliver exceptional guest service and increase the efficiency and productivity of the front-of-house team.

Responsibilities

• Continually bus tables throughout the shift.
• Clear and reset tables within three minutes of guest departure.
• Communicate with service staff to quickly meet guest needs.
• Respond to concerns and resolve issues with a professional, positive attitude.
• Put all trash and recyclable products in proper receptacles.
• Avoid leaving trash receptacles dirty and with odors.
• Ensure floors are free of potential hazards.
• Clean all spills, moisture, debris, and other obstacles immediately.
• Use floor signs to caution guests and staff.
• Report damage to facility property, including furniture and fixtures, to management.
• Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
• Maintain clean and orderly food service environment during and after service.
• Follow sanitation procedures required by health regulatory agencies in both public areas and back of house.
• Attend pre-shift meetings.
• Perform defined opening/running/closing duties.
• Model company service basics.
• Follow all corporate policies, safety and security procedures, and brand SOPs.
• Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent preferred.
• Experience in restaurant operations preferred.
• Effective interpersonal and verbal communication skills.
• Demonstrated team player and self-starter.
• Able to work during peak times, including evenings, weekends and holidays, to support business needs.

Physical Requirements

• Speak, hear, and use non-verbal cues to communicate with guests.
• Stand and walk for extended periods, while carrying items.
• Stand and walk for extended periods, including on uneven surfaces and while carrying items.
• Walk up and down stairs while navigating the venue.
• Regularly lift and carry up to 50 lbs., and frequently sit, kneel, bend, and reach to move goods.
• Manual dexterity for tasks such as using a computer and handling dishes.

Working Conditions

• Restaurant/bar/live music environments subject to both kitchen and customer areas with large crowds and elevated noise levels.