Serials Sales Manager, Specialist - AZ, AK, CA, HI, ID, NM, NV, MT, OR, UT, WA, and Western Canada

About the role

The Serials Sales Manager, Serials Specialist Western US is responsible for driving growth, retention, and strategic development of EBSCO's Serials Subscription Services (SSD) portfolio. This role serves as the dedicated subject matter expert for serials, partnering closely with Academic Regional Sales Managers (RSMs) to identify opportunities, secure renewals, and deliver strong, consistent customer outcomes.

Responsibilities

• Partner with RSMs to build and maintain relationships with key customer stakeholders and lead strategic customer conversations
• Serve as the Serials subject matter expert, delivering presentations, supporting complex sales cycles, and advising on serials strategy and workflows
• Build and drive targeted account strategies in partnership with RSMs, including growth plans, retention strategies, and risk mitigation
• Own renewal strategy for SSD accounts, proactively identifying risks, gaps, and expansion opportunities to retain and grow business
• Identify and advance new sales opportunities, driving upsell and cross-sell efforts across publisher packages, title lists, and services
• Collaborate closely with Account Services Managers, Customer Service, and Operations to ensure accurate renewals and a seamless customer experience
• Maintain and manage a strong sales pipeline, ensuring accurate CRM reporting, forecasting, and opportunity progression
• Monitor market trends, competitive activity, and customer feedback to inform sales strategy, product positioning, and ongoing improvements

Requirements

• 7+ years of sales experience, previous experience selling into the academic market is preferred, 7 years of library experience working with serials or acquisitions workflows, or a combination
• Ability and willingness to travel up to 60%
• Must have valid driver’s license
• Knowledge of Microsoft Office Suite: Word, PowerPoint, Excel, Teams, and Outlook

Qualifications

• Master’s Degree in Library and Information Science (MLS/MLIS)
• Selling into the academic library market within the serials segment is preferred
• Knowledge of library journals collection development and market trends
• Use or familiarity with CRM software
• Strong organizational skills
• Self-motivated, critical thinking skills, well organized, detail-oriented, flexible, creative, and thrives in a fast-paced environment
• Ability to read, analyze, and interpret financial reports; ability to respond to common inquiries from customers or members of the business community and effectively present information to management and public groups

Skills

• Excellent communications skills, oral and written, and public speaking experience

Benefits

Remote position is U.S.-based only (excluding U.S. territories).

Pay

USD $122,695.00 - USD $175,280.00 /Yr.