SER Transportation Spvr - 1726

About the role

The role involves overseeing Valet, KeyBooth, Entertainment Chauffeur and Transit operations within the Soaring Eagle Casino & Resort. This position requires a strong background in transportation and customer service.

Responsibilities

• Maintain proper servicing of all route destinations.
• Coordinate Transit Drivers for off-property transportation needs.
• Ensure federal and state DOT regulations are followed.
• Monitor and track ETAs for entertainer transportation.
• Log and track all maintenance and repair issues for shuttle buses and fleet vehicles.
• Review video footage and investigate any issues.
• Prepare and maintain employee schedules; monitor punch cards; follow up on schedule changes.
• Enforce and document attendance policies.
• Provide direction and guidance to staff on productivity and efficiency.
• Conduct proper training for new team members and re-training for existing team members.
• Address guest complaints and report incidents to the Transportation Shift Manager.
• Regulate traffic during special events, concerts, and weather conditions.
• Prepare associate evaluations and assist in investigating performance and attendance issues.
• Investigate guest claims of damage, theft, and service failures.
• Perform daily valet performance reports and inform Shift Manager and Transportation Manager.
• Review daily supplies for par levels.
• Provide excellent customer service for all internal and external customers.

Requirements

• High School Diploma or GED.
• At least 18 years old.
• Three years Transportation experience OR five years customer service experience.
• Pass background check.
• Proficient in Microsoft Office Excel, Word, and Outlook.

Qualifications

• Associates Degree in Hospitality, Business Administration or related field.
• One year supervisory experience in a hospitality environment.
• Valid Chauffeurs License.
• Valid State of Michigan Drivers License.
• Tribal Drivers License if using Motor Pool Vehicle.

Skills

• Knowledge of vehicle operation.
• Knowledge of windows operating system.
• Knowledge of driving directions for local area and all outlying airports.
• Knowledge of basic record keeping.
• Knowledge of safe and efficient practices while driving and parking vehicles.
• Ability to guide and lead the work of others.
• Ability to communicate effectively in the English language, both verbally and in writing.
• Ability to work extended hours and various work schedules.
• Ability to service customers in a professional appearance and manner.
• Ability to follow instructions and abide by department, policies and procedures.
• Ability to work all shifts including weekends and holidays.

Benefits

N/A

Pay

$19.37 per hour

Schedule

Full Time, 2nd and 3rd Shift