SER Guest Rel Rep PT - 1241

About the role

OPEN TO THE PUBLIC SHIFT: 2ND WAGE: $14.00 POSTED DATES: 6/24/2026-ouf Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Responsibilities

• Explain the Access Club concept to casino guests and encourage membership.
• Enroll guests into the Soaring Eagle Casino Slots Access Club.
• Verify the number of points in individual club accounts.
• Print Access Club cards.
• Provide information on upcoming promotions and general casino information to the public.
• Issue paper comps for all internal SECR entertainment outlets (restaurants, concerts, and resort).
• Processes special reports for gaming commission, tribal law enforcement officials, and upper management.
• Aid the Slot department in evaluating guest eligibility for complimentary offers.
• Aid in the settlement of guest disputes.
• Promote positive relations with casino guests.
• Aid in the implementation of special casino promotions.
• Process coupons issued by various departments.
• Aid in the implementation of the player-tracking program for all promotional events and "day" buses.
• Make change or exchange cash for ticket sale transactions.
• Post data to shift sheets.
• Reconcile till and calculate income and payout.
• Cook with external ticket vendor.
• Complete Box Office and telephone sales for all entertainment events.
• Aid guests to their seats for all entertainment events.
• Maintain a clear understanding of seating arrangements for various events.
• Aid handicapped guests to their seats as well as assist with any additional needs.
• Verify tickets for proper events, dates, and location.
• Report any discrepancies to the proper management.
• Place guest coats and belongings in numerical order by tag number; retrieve guest coats, belongings, and ensure claim number matches the number on tags.
• Maintain organization of tags and Coat Check stock.
• Aid with greeting motor coaches and busses both indoors and outdoors.
• Communicate to the guests the incentives that are included with their bus trip.
• Speak in front of bus groups of up to 60 guests.
• Keep an accurate record of coupon inventory.
• Maintain and distribute verification slips.
• Answer all internal and external calls directed to Entertainment/Marketing.
• Check messages and return all necessary calls.
• Serve as point of contact for direct mail piece offers.
• Run Promotional Drawing software and operate property's promotional drawing.
• Maintain Slot Tournament software and operate property's slot tournaments.
• Distribute promotional offers.
• Make all promotional announcements via microphone.
• Collect and document all necessary tax information from winning guests.
• Aid with the payout for winning guests.
• Provide excellent customer service for all internal and external customers of the operations at all times.
• Provide solutions for customer concerns and continually focus on customer service as our top priority.

Requirements

• Must be at least 18 years of age.
• Must be able to work weekends, holidays, emergency shifts, and rotating schedules.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Qualifications

• High School Diploma or GED.
• Experience in guest service, special events, promotions, and or cash handling.

Skills and Abilities

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of principles and practices of public relations, promotions, and marketing in a customer service-oriented.
• Knowledge of computer utilization in marketing/business operations.
• Skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and PowerPoint.
• Skilled in customer relations and strong communication skills.
• Ability to write reports and business correspondence.
• Ability to communicate efficiently both verbally and in writing.
• Ability to apply basic mathematical skills.

Physical Demands

• Frequent use of hands, wrists, fingers associated with computer operation.
• Frequent standing for long periods of time.
• Frequent walking throughout Casino and Resort.
• Occasionally lift/move up to 20 pounds.

Work Environment

• Frequent walking and standing in a smoking environment and contact with the general public.
• Constant visual stimulation via neon lights on slot machines, repeatedly changing machine video screens, static or flashing signs throughout the casino, and constant machine and crowd noise.
• Exposure to loud noise levels during events.
• Required to sit and walk.
• Ability to talk and hear.
• Extended hours and irregular shifts may be required.