Guest Services Rep

About the Role

As a Cage Cashier/Guest Service Representative, you’ll be at the heart of the action, handling transactions, assisting guests, and ensuring accuracy while delivering top-notch service in a fast-paced environment.

Responsibilities

• Provide friendly and professional service while making change, cashing out E-tickets, and processing slot payouts.
• Support our team by issuing banks to employees and departments.
• Accurately complete key transactions in accordance with Gaming regulations.
• Sign up and assist Rewards Members by explaining benefits, promotions, and perks.
• Maintain composure in a busy environment and take on additional tasks as needed to support the Cage and our guests.

Requirements

• High School Diploma and/or GED required.
• Previous experience in handling cash.
• Knowledge of Title 31 requirements while enforcing gaming policies and procedures.
• Must be 21 years of age or older.
• Must be able to work independently and unsupervised.
• Must be able to use a 10 key and have strong computer skills.
• Basic knowledge of S.D.S or Casino Market Place is a plus.
• Excellent verbal and written communication skills.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Registration with Gaming Control Board (required work cards).