Guest Service Reper

About the Role

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join the team at Residence Inn Virginia Beach Oceanfront. We are passionate hoteliers eager to add like-minded people to our rapidly growing team, committed to an inclusive, employee-focused workplace that invests in your development.

Benefits

• Daily Pay: Work today, get paid today
• Free telemedicine and virtual mental health care access starting day one
• Multiple health insurance and life insurance options
• 401k plan with company match
• Paid parental leave
• Paid time off and holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

About the Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in the hospitality industry. We operate over 200 locations across 38 states and 3 countries, managing reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique independent, boutique, and lifestyle properties and restaurants.

Responsibilities

• Greet guests upon arrival with a focus on personal recognition
• Review arrival lists daily and assist in preparing welcome amenities
• Escort VIPs to their rooms and check them in prior to arrival
• Answer the telephone within three rings with a smile and handle inquiries or transfer calls as needed
• Manage issued bank, count at the beginning and end of shift, and ensure proper cash handling procedures
• Report all cash over/shorts to management
• Maintain a clean and organized front desk area
• Assist with lobby activation as needed
• Follow proper procedures for handling guest personally identifiable information (PII)
• Follow check-in and check-out checklists, retrieving necessary identification and payment upon arrival
• Attend promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

Requirements

• Minimum of one (1) year in front desk operations
• In-depth knowledge of hotel front desk operations
• Minimum of high school education
• Open availability

Skills

• Basic computer skills
• Effective verbal and written communication
• Ability to exceed guest and team member expectations
• Excellent time management skills

Pay

Compensation range: $15.00–$17.00 per hour.