Guest Services Represenative Sr

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education, and research to accelerate health care for children and women around the world. The organization is consistently ranked as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report. Texas Children’s comprehensive health care network includes:

• Primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties
• Jan and Dan Duncan Neurological Research Institute (NRI)
• Feigin Tower for pediatric research
• Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births
• Texas Children’s Hospital West Campus, a community hospital in suburban West Houston
• Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston
• Texas Children’s Hospital North Austin, a state-of-the-art facility providing world-class pediatric and maternal care
• Texas Children’s Health Plan, the nation’s first HMO focused on children
• Texas Children’s Pediatrics, the largest pediatric primary care network in the country
• Texas Children’s Urgent Care clinics specializing in after-hours care tailored for children
• A global health program channeling care to children and women worldwide

Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse, and successful pediatric programs in the nation.

Responsibilities

• Maintains the daily functions of the department
• Trains staff on departmental competencies through direct observation and training material
• Facilitates special projects that address the needs of patients, families, and visitors across the organization
• Ensures that any patient and family satisfaction issues and concerns are handled appropriately and timely
• Provides Hospitality Services and Greeter Services
• Ensures that issues and concerns raised by patients and their families are reported to leadership effectively and expediently
• Works with leadership to communicate and resolve issues and concerns identified by staff members, volunteers, or family members
• Adapts to changes in hospital information, policies, and environment
• Facilitates information between Guest Services (GS) team and the Patient Support Services leadership team
• Anticipates departmental needs through daily work activities or projects
• Supports manager with tracking and monitoring tasks and compiling documentation completed by GS staff
• Leads administrative tasks including preparing presentations, compiling departmental data reports, and overseeing inventory levels
• Provides added leadership layer to support staff morale and recognition
• Provides input in developing strategies and methods to optimize and enhance Guest Services Representative (GSR) performance
• Expedites customer service issues and addresses staffing needs
• Partners with other teams to accomplish patient/family-facing initiatives

Qualifications

• High School Diploma or GED required
• Bachelor’s Degree preferred
• 2 years of experience in a healthcare or customer service setting
• 2 years of experience in translation preferred