Guest Services Represenative

Responsibilities

• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy and compliance with legal requirements and Shaker Village standards.
• Sets up and balances end of shift reports with full handover to next shift.
• Sells guest rooms and services available as appropriate with understanding and application of Shaker Village policies.
• Supports marketing, sales, special event programs as required.
• Knows rates, locations, furnishings, amenities and special features of all guest rooms and property.
• Shows and/or describes rooms to prospective guests.
• Operates telephone switchboard professionally and efficiently, receive and transfers calls, takes messages thoroughly and accurately and notifies guests of message and ensures timely wake up calls.
• Demonstrates competence in giving directions to and from Shaker Village and other area attractions within the region.
• Takes and records advance hotel reservation with accuracy, confirms as requested; knows status for reservations on a daily and future basis.
• Observes safe cash handling procedures required by Shaker Village policy and is responsible for cash drawer, cash, credit card, gift certificates and check transactions.
• Takes and records horse stall and paddock reservations with accuracy and confirms with the Preserve Manager.
• Takes and records dining reservation for guests onsite and/or over the telephone with accuracy and confirms.
• Sells admission tickets, gift certificates and equestrian passes, gift certificates, tour tickets and follows procedures for properly logging the passes and sale.
• Sells paintings and other gift shop items for the gift shop when necessary.
• Demonstrates competence in giving directions to and from Shaker Village and other area attractions within the region.
• Monitors the Tyco/ADT alarm box and follows Shaker Village emergency procedures.
• Knows and follows key control and security procedures.
• Collects property usage waivers and gives directions along with property map to guests.
• Knows all emergency procedures (fire, severe weather, bomb threats, guest accident/illness, etc.) and responds accordingly.
• Turns in all lost and found items, tags and stores as directed by Inn Manager.
• Conducts security checks as directed and maintains security of guests and buildings.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains a clean and organized front lobby, front desk area and public restrooms as needed.
• Maintains