Customer Service Rep - Service Team

Parker Hannifin, a Fortune 250 company, is solving the world’s greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics. Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees’ well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you’re looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can’t wait to meet you.

About the role

This position works both independently and as a team as the primary point of contact to Chomerics’ customer base. This role provides support for a variety of customer needs within multiple industrial markets by performing contract review, booking orders following established processes to meet customer expectations, and handling customer inquiries. Accuracy and speed in communication to customers, sales, teammates, and cross-functional departments is the key aspect of this role. It is critical a person in this role be comfortable interacting with customers and business team members in person and online.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Processes purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.
• Works as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintains constant communication with customers.
• Manages workload toward achieving team KPI goals, most importantly timeliness of complete responses.
• Comfortable sharing and implementing ideas for improvement and willing to participate in High-Performance Teams and any additional Lean Initiatives within the Company.

Requirements

• U.S. Citizenship or U.S. Permanent Resident Status required.
• GED or High School Diploma required.
• 4-year college degree in business or related discipline preferred.
• 2-4+ years of experience in a business-to-business customer service environment required.
• Possess analytical and technical skills required to understand business practices and processes.
• Ability to learn and function with multiple software skills.
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Benefits

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance, and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company-provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership, and financial planning assistance at no cost.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Pay

Pay Range: $21.69/hr to $36.15/hr. Participation in Annual Incentive Program.