Senior Wireless Sales Expert - Ashwaubenon, WI

About the role

At Consumer Cellular, we're redefining retail! As part of our retail team, you won't just sell phones and plans, you'll build relationships. You'll guide guests through decisions with patience and expertise, creating moments that turn first-time visitors into lifelong customers.

Responsibilities

• Create a welcoming, comfortable store environment by representing our people-first culture every day.
• Deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors.
• Connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance.
• Become a Product and Services Expert, confidently selling devices, plans, and services, consistently meeting or exceeding individual performance goals.
• Support the store by being a senior team member, responsible for opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests.

Requirements

• A high school diploma is required.
• One to two years of retail keyholder experience preferred, in a consultative, customer-focused environment (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Qualifications

• High school diploma is required.
• One to two years of retail keyholder experience preferred, in a consultative, customer-focused environment (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.

Skills

• Excellent customer service skills.
• Ability to build relationships and guide guests through decisions.
• Strong sales behaviors and product knowledge.
• Proficiency in Microsoft Office.
• Flexibility with availability, including evenings and weekends.
• Physical stamina and ability to perform various tasks.

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay.
• Medical insurance (98% company-paid for full-time employee only coverage).
• Dental and Vision insurance (100% company-paid for full-time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30-day waiting period.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid).
• Long-Term Disability insurance (100% company-paid).
• Employee Assistance Program (100% company-paid).
• Education reimbursement.
• Employee rewards program.

Pay & Benefits

Data Minimum Salary: $42,000
Maximum Salary: $47,250
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Contact Information

The Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process.