Senior Web Designer

About the role

The Senior Web Designer joins PolyAI’s creative studio to define and elevate the design experience across poly.ai and all web-facing surfaces. The creative studio is responsible for translating PolyAI's brand and product story into compelling, accessible, and high-performing web experiences that drive awareness, engagement, and pipeline.

Responsibilities

• Own and evolve the website design system—establishing scalable patterns, component libraries, and governance standards that maintain consistency and accelerate delivery across all web surfaces.
• Lead the end-to-end design process for web projects, from concept and user research through interaction design, prototyping, and detailed technical specification hand-off to web engineers and motion designers.
• Drive innovation through exploration, prototyping, and user testing to continuously improve user experience, conversion, and accessibility across poly.ai and related properties.
• Embed best practices around responsive design, accessibility, and design-system governance to raise the team's collective quality bar.
• Run design demos, present work to marketing leadership and cross-functional stakeholders, and articulate design rationale with clarity and conviction.
• Leverage AI tools and emerging technologies to accelerate design workflows, explore new interaction paradigms, and push the boundary of what a best-in-class Voice AI website can be.

Requirements

• 6+ years of professional design experience with a significant focus on web and digital product design, including demonstrated impact at a senior level or lead level.
• Deep expertise in systems thinking—building, scaling, and governing design systems that serve multiple teams and use cases.
• Strong command of modern design tools (e.g., Figma) and comfort working at the intersection of design and front-end development, including providing pixel-level specifications and technical hand-offs.
• Demonstrated ability to leverage AI-assisted design workflows and a track record of raising quality and velocity in fast-paced, high-growth environments.
• Excellent communication and presentation skills, with experience running design reviews, stakeholder demos, and cross-functional critiques.
• Demonstrable B2B experience — ideally technology, SaaS, or enterprise software — including sales and campaign creative for complex, multi-stakeholder buying journeys.

Qualifications

• Comfortable with ambiguity and energized by a blank canvas — this function is being built, and the brand is being rewritten.
• Balances speed and quality without treating them as opposites.
• Strong point of view and able to defend it, but ego-light enough to build collaboratively.
• Genuinely curious about AI and what it means for how brands communicate — not just for how creative teams work.

Skills

• Motion design and video editing (After Effects, Premiere Pro)
• Experience at a voice AI, conversational AI, or contact center technology company
• Exposure to enterprise CX, hospitality, financial services, or healthcare verticals

Benefits

At PolyAI, we provide a competitive salary range for this role - which is $145,000-$165,000 (USD) or $135,000-$155,000 (CAD) base salary - depending on level and experience. We also offer:

• Participation in the company's employee share options plan
• Comprehensive health coverage for you and your loved ones
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• A one-off WFH allowance when you join
• Perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven
• Paid sabbatical program: 5-week paid sabbatical available after 5 years of employment
• A competitive Healthcare plan: We offer health insurance through Alliance. Full details on the plan will be shared with you on your first day

Pay

$145,000-$165,000 (USD) or $135,000-$155,000 (CAD) base salary

Schedule

Full-time