Senior Wealth Management, Operations Associate

About the role

Serves as a key liaison between internal teams, custodians, and clients, helping to deliver seamless service and operational excellence.

Responsibilities

• Responsible for the accurate setup and ongoing maintenance of client accounts, including processing updates such as contact information changes, beneficiary designations, and ownership modifications.
• Ensures seamless execution of account transactions like transfers, rollovers, and distributions while maintaining meticulous records for compliance and audit readiness.
• Serves as a point of contact for client inquiries across phone, email, and secure messaging platforms. Resolves a variety of client issues, including transaction delays, documentation gaps, and portal access problems, by coordinating with internal teams and ensuring follow-up until resolution.
• Evaluates operational workflows to identify opportunities for process improvement by analyzing inefficiencies, redundancies, and recurring issues.
• Collaborates with wealth managers, account officers, compliance teams, and other internal and external stakeholders to support client service.
• Prepares client reports, manages documentation, and ensures timely follow-ups to facilitate smooth communication and workflow.

Requirements

• Systematically gathers, interprets, and evaluates information to identify trends, solve problems, and support data-driven decision-making.
• Approaches challenges with a logical and creative mindset, identifying root causes and implementing effective, sustainable solutions.
• Affords options, weighs potential outcomes, and makes timely, informed choices that align with organizational goals and client needs.

Qualifications

• 5+ years of experience in financial services operations (such as wealth management, banking, or brokerage) supported by post-secondary education or equivalent experience in finance, business, or a related field is preferred.
• Proficiency in Microsoft Office and Adobe, with the ability to manage data and documentation efficiently is preferred.
• Strong knowledge of trust administration, including transaction coding, fiduciary tax principles, principal and income accounting, and interpretation of trust documents is preferred.
• Demonstrated understanding of industry trends, best practices, and regulatory standards, with relevant training or certifications in trust, investment, or financial planning disciplines is preferred.

Skills

• Systematically gathers, interprets, and evaluates information to identify trends, solve problems, and support data-driven decision-making.
• Approaches challenges with a logical and creative mindset, identifying root causes and implementing effective, sustainable solutions.
• Affords options, weighs potential outcomes, and makes timely, informed choices that align with organizational goals and client needs.

Benefits

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties