Senior Wealth Management Operations Associate

About the role

Serves as a key liaison between internal teams, custodians, and clients, helping to deliver seamless service and operational excellence.

• Accurately sets up and maintains client accounts, including processing updates such as contact information changes, beneficiary designations, and ownership modifications.
• Executes financial transactions, including security trades, cash movements, and client distributions, with a focus on accuracy, timeliness, and compliance.
• Maintains meticulous records for compliance and audit readiness, performs account reconciliations, and investigates and resolves discrepancies.
• Adheres to regulatory requirements and internal policies, proactively flags potential compliance issues, and stays updated with evolving regulations through training.
• Serves as a point of contact for client inquiries via phone, email, and secure messaging platforms, resolving a variety of client issues.
• Evaluates operational workflows for process improvement, gathers insights from team feedback, client experiences, and performance data, and recommends and supports efficient solutions.
• Collaborates with wealth managers, account officers, compliance teams, and other stakeholders to support client service, prepares client reports, and ensures timely follow-ups.

Qualifications

• 5+ years of experience in financial services operations (such as wealth management, banking, or brokerage), preferably with post-secondary education or equivalent experience in finance, business, or a related field.
• Proficiency in Microsoft Office and Adobe, with the ability to manage data and documentation efficiently.
• Strong knowledge of trust administration, including transaction coding, fiduciary tax principles, principal and income accounting, and interpretation of trust documents.
• Demonstrated understanding of industry trends, best practices, and regulatory standards, with relevant training or certifications in trust, investment, or financial planning disciplines.

Skills

• Systematically gathers, interprets, and evaluates information to identify trends, solve problems, and support data-driven decision-making.
• Approaches challenges with a logical and creative mindset, identifies root causes, and implements effective, sustainable solutions.
• Absorbs and applies new information quickly, weighs potential outcomes, and makes timely, informed choices that align with organizational goals and client needs.

Benefits

• Full medical benefits when working 20+ hours per week
• Traditional and High-Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties