Senior Video Teleconferencing Technician

Responsibilities

• Perform Tier I & II customer support for VTC systems in a fast-paced environment.
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs.
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades.
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out.
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS).

Requirements

• A Highschool Diploma.
• A Bachelor’s Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
• 5 years’ experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
• Fundamental understanding of IP networks and how they are implemented in support of VTC systems.

Preferred Qualifications

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations.
• Must be able to exchange accurate information in these situations.