Video Teleconferencing Technician
MANTECH · Miami, FL · 1 wk ago
On-siteInformation TechnologyFull-time
Responsibilities
- Perform Tier I & II customer support for VTC systems in a fast-paced environment.
- Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs.
- Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades.
- Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out.
- Scheduling conferences using Cisco’s TelePresence Management Suite (TMS).
Requirements
- Highschool Diploma.
- A Bachelor’s Degree in Information Technology, Computer Science or a similar field of study is equivalent to 2 years of relevant experience.
- 5 years professional experience.
- 2 years’ experience providing tier 1 and tier 2 customer support for Video Teleconferencing systems or in a related role.
- Fundamental understanding of IP networks and how they are implemented in support of VTC systems.
Qualifications
- Must have a current/active Top Secret clearance.
- Must be eligible to obtain TS/SCI clearance.