SENIOR VICE PRESIDENT, STRATEGIC ALLIANCE - BUSINESS AND INDUSTRY SUPER SECTOR (CHARLOTTE, HYBRID)

Job Summary

The Senior Vice President, Strategic Alliance Group is a senior enterprise leader responsible for driving retention within the SAG portfolio and influencing growth through retention across the defined Business and Industry Super Sector portfolio. This role serves as a strategic partner to the Super Sector CEO and leadership team, with accountability for portfolio health, client partnerships, and growth through retention.

Key Responsibilities

• Serve as a strategic partner to the Super Sector CEO, contributing to sector strategy, client engagement, and retention priorities
• Own retention in respective SAG accounts and influence growth through retention outcomes across the total portfolio within the Super Sector
• Lead, coach, and develop a team of Key Account Manager(s), Directors and Administrative Support aligned to the super sector
• Ensure proactive portfolio management, including segmentation, prioritization, and resource alignment
• Drive growth through retention by enabling expansion, cross-sell, and innovation across accounts
• Support contract extensions, renegotiations, and rebid processes
• Establish and maintain executive-level relationships with key clients across the sector
• Partner with operators, sales, and support teams to deliver coordinated, enterprise-wide solutions where applicable
• Ensure consistent execution of retention strategies, processes, and best practices within the SAG portfolio; influence adoption across the sector
• Leverage data and insights to monitor portfolio health, anticipate risk, and inform decision making
• Participate in annual strategic business reviews and sector-level planning with both internal and external stakeholders
• Act as a connector across Compass, aligning capabilities and resources to meet client and sector needs

Success Profile

• Demonstrates strong executive presence and credibility with senior leaders, including Super Sector CEOs and client executives
• Operates with a portfolio and enterprise mindset, balancing strategic direction and execution
• Drives a culture of proactive engagement, accountability, and growth through retention
• Buils high-performing teams and develops next-generation leaders
• Navigates complex stakeholder environments and aligns multiple parties toward shared outcomes
• Uses data and insights to inform strategy and drive decisions
• Acts as a visible leader across the enterprise, influencing beyond direct reporting lines

Preferred Qualifications

• Proven experience in senior leadership roles managing large, complex portfolios or business lines
• Demonstrated success driving both retention and growth in client-based or service organizations
• Strong strategic thinking, commercial and financial acumen, with experience managing P&L or similar responsibilities
• Experience engaging with executive-level stakeholders, both internally and externally
• Track record of building and leading high-performing teams
• Experience in foodservice, hospitality, facilities management, or related industries preferred
• Strong communication, influencing, and leadership skills
• Ability to operate effectively in a highly matrixed, enterprise environment

Role Scope

• Super Sector aligned with accountability for respective SAG accounts and influence total portfolio performance
• Oversight of Key Account Manager(s), Directors and Administrative Support within the SAG portfolio of the defined super sector
• Direct partnership with Super Sector CEO and leadership team
• Enterprise-wide collaboration across sales, operations, and support functions

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Qualifications

• Proven experience in senior leadership roles managing large, complex portfolios or business lines
• Demonstrated success driving both retention and growth in client-based or service organizations
• Strong strategic thinking, commercial and financial acumen, with experience managing P&L or similar responsibilities
• Experience engaging with executive-level stakeholders, both internally and externally
• Track record of building and leading high-performing teams
• Experience in foodservice, hospitality, facilities management, or related industries preferred
• Strong communication, influencing, and leadership skills
• Ability to operate effectively in a highly matrixed, enterprise environment