Senior Vice President, Production Services Application Support

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

About the role

We’re seeking a future team member to join our Execution Services (Fixed Income / FX) teams in New York. In this role, you’ll make an impact in the following ways:

• Strengthen the incident, problem, change, and escalation management processes, reducing repeat issues, audit findings, control gaps, and operational risk.
• Build and lead a high-performing global production services organization, with strong talent development, clear accountability, effective succession planning, and consistent execution across regions.
• Drive productivity and service quality gains through automation, observability, process simplification, and proactive identification/remediation of systemic issues.
• Establish credibility with engineering, business, and operations stakeholders by providing clear governance, transparent communication, and dependable support for business-critical services.
• Improve availability, resiliency, SLA performance, incident reduction, and faster restoration of service for critical platforms.

Requirements

• Extensive leadership experience in global production services / application support, with responsibility for large-scale, mission-critical platforms across multiple regions, including follow-the-sun support models and geographically distributed teams.
• Proven experience leading incident, problem, and change management functions, with a strong track record of improving platform stability, reducing recurring issues, and driving disciplined service recovery in high-pressure environments.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, automation, infrastructure, middleware, cloud, and application support within complex enterprise ecosystems.
• Demonstrated ability to lead senior stakeholders and drive strategic service improvements, including operating model transformation, governance, risk and control oversight, workforce planning, and execution against reliability, availability, and service performance objectives.
• Hands-on experience with Windows and Linux Operating systems, SSDLC & CI/CD pipelines, messaging platforms including Kafka and MQ, Java, Python, and other scripting languages.
• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
• 12+ years of diverse experience in multiple areas of information technology; experience in the securities or financial services industry is a plus.
• Strong written and oral communication skills.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

BNY assesses market data to ensure a competitive compensation package for our employees. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. The expected base salary for this position may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

• Eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.
• Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered.