Senior Vice President of Member Services
Job Summary
Levo Credit Union is seeking a Senior Vice President of Member Services to lead the strategy and execution of branch operations, lending, and recovery services. Reporting to the Executive VP of Strategy and Service, this role will guide the credit union's continued growth and impact on the community.
About the Role
This role is critical in delivering a consistent, high-quality member experience across all channels, aligning operations with long-term growth goals, and strengthening performance, efficiency, and service delivery. The SVP will lead and collaborate with leaders across key operational areas to elevate member service, growth of the credit union, and ensure financial success.
Responsibilities
Lead enterprise-wide operational strategy, aligning branch services, service center, lending, and recovery with organizational goals
Champion a member-first culture across all channels
Drive operational excellence through process optimization and workforce strategy
Use KPIs to drive performance, profitability, and member outcomes
Oversee lending strategy, portfolio performance, and product development
Lead recovery and collections strategy to support financial strength
Ensure regulatory compliance and alignment of policies and procedures
Leverage data, technology, and market insights to guide decisions and identify growth opportunities
Oversee budgeting and resource allocation, to support strategic objectives
Build and develop high-performing leadership teams
Represent the organization through community engagement and partnerships
Requirements
8–10+ years of progressive leadership experience in credit union, banking, or financial services
Strong expertise in lending, recovery efforts, branch operations, and/or member service delivery
Proven ability to lead teams and execute strategic initiatives
Experience using data and analytics to improve performance
Solid understanding of regulatory compliance and risk management
Collaborative leadership style with a commitment to community impact
Strong communication, relationship-building, and decision-making skills
Qualifications
Master’s degree in Business Administration, Finance, or related field preferred
Experience in a similar role within a financial institution
Benefits
Competitive compensation package
Health, dental, and vision insurance
401(k) retirement plan
Flexible work schedule
Professional development opportunities
Pay
Compensation is competitive and commensurate with experience.
Schedule
The position is full-time.