Senior Vice President, Client Service Executive
About the role
In this role, you’ll make an impact by:
- Serving as a senior point of contact to Major clients on moderately complex service issues.
- Aiding in developing strategy to deliver world-class client service across products or platforms.
- Collaborating with clients and influencing internal stakeholders to align client needs with BNY's commercial strategy.
- Proactively partnering with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
- Driving and managing end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.
Responsibilities
- Manage moderately complex client issues and act as a central point of contact across multiple internal partners.
- Show proven ability in client relationship management, service delivery, and influencing cross-functional teams.
Requirements
A Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred.
7 to 10 years of total work experience in an operational area and/or client services preferred.
Qualifications
Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
Skills
Not specified.
Benefits
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Pay
The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Schedule
Not specified.