Senior Vice President

About the role

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth.

Responsibilities

• Lead, manage, and inspire a diverse team of district managers and/or regional directors of operations, and their teams, to provide top-notch products and services to our clients
• Develop a culture of safety, customer obsession, innovation, curiosity, and proactiveness
• Lead the organization through large-scale change
• Drive self and team towards building strong relationships with clients at all levels and achievement of key performance indicators
• Serve on the Pacific Division leadership team, influencing and leading division-wide operations, and regularly communicating with peers to share best practices, mitigate risks, champion diversity, and build community
• Own key regional decisions with team input, weighing risks and rewards along with short- and long-term implications
• Model communication that is strategic, thoughtful, and persuasive
• Sets tone for culture of organization in the region and regularly meet with extended team to ensure full transparency, education, safety, accountability, and alignment
• Serve as representative/brand ambassador of the Canteen team to most senior clients in the region, and act as escalation point
• Partner with sales and retention teams to drive strategy for growth, structure deals, present new business, build relationships with prospective clients, and negotiate key contract terms
• Collaborate with key partners on regional and/or nationwide initiatives
• Ensure compliance with all safety, QA, company policy, and other program requirements
• Champion development within the region; conduct performance evaluations and succession planning; maintain a full understanding of all roles within operation
• Own regional financial results/P&L, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensure consistent and fair administration of all policies and procedures
• Oversee and shape employee engagement, retention, and succession planning efforts
• Recognize and anticipate marketplace trends; participate in strategic planning meetings

Qualifications

• Highest level of integrity
• Highly organized, disciplined, and have a deep understanding of the operational and financial metrics
• Loves managing, motivating, and inspiring teams to achieve goals they never thought possible
• Has a high bar and holds their team and partners accountable in a way that inspires them to continuously improve
• Strong background in senior leadership roles with experience in contract and budget management, P&L management, customer service, people development, negotiations, culinary, innovation, etc
• Exceptional leadership ability, team management, and interpersonal skills
• Strong history of meeting and exceeding sales and profit objectives
• Has contributed to the significant growth and success of an organization
• A proven track record of growing a business and leading large cross-functional teams
• Excellent business and financial acumen
• Ability to think quickly, analytically, strategically, and accurately
• Expert client relationship management, influencing, listening, and communications (written and verbal) skills
• Inclusion mindset, proactive, positive, professional, flexible, and resilient
• Strong track record of driving associate and customer satisfaction
• Proven ability in developing and implementing new business models
• Proven ability to work effectively in an unstructured, fast-paced and PL driven environment
• Travel within the Bay Area required; occasional/rare non-local travel

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave