Senior Vice President and Chief Operating Officer

Job Description

Within the first year, align with BILH strategy to define next steps for organizational design across Lahey Clinic and BILH
Establish credibility and trust across leadership, physicians, clinicians, and staff through visible, transparent communication and engagement
Develop strong relationships with key stakeholders, including front-line staff, and maintain a consistent presence across departments
Serve as a visible advocate for patients, employees, and the community
Reinforce a culture of accountability and teamwork using clear performance metrics and data-driven decision-making
Conduct a comprehensive assessment of operations and prioritize improvement opportunities
Partner with leadership to enhance patient experience and clinical quality
Support the development and growth of key service lines aligned with community needs and organizational goals

Key Responsibilities

• Operational Leadership: Plan, direct, and evaluate hospital operations to ensure efficiency, quality, and compliance with organizational and regulatory standards
  Lead implementation of strategic and operational plans in partnership with senior leadership
  Align and optimize resources to achieve organizational goals, manage budgets, and address performance variances
• Strategy & Growth: Collaborate on strategic planning, business development, and service line expansion
  Evaluate market opportunities, demographics, and performance data to guide growth and investment decisions
  Develop and measure ROI and effectiveness of programs and initiatives
• Performance Management: Establish and monitor key performance indicators and benchmarking metrics
  Oversee reporting processes and communicate results to executive stakeholders
  Promote continuous improvement and adoption of best practices
• Governance & Compliance: Ensure compliance with regulatory, legal, and accreditation standards
  Stay current on healthcare trends, regulations, and industry practices and assess their impact on operations
• Leadership & Talent Development: Lead, develop, and evaluate senior and matrixed leaders
  Establish performance expectations and foster leadership development
  Promote a culture of accountability, engagement, and collaboration
  Provide strategic direction and mentorship to a team of leaders, strengthening operational performance, leadership capability, and alignment with enterprise priorities across clinical, academic, and administrative domains
• External Engagement: Represent Lahey within the community and across the BILH system
  Build strong relationships with community stakeholders and enhance organizational reputation

Required Qualifications

• Master’s degree in healthcare administration, business administration, or a related field (clinical background preferred)
• Prior experience as a Chief Operating Officer, preferred
• Minimum of 10 years in healthcare leadership, including at least 5 years in an executive role within a multi-hospital system
• Demonstrated success leading within a matrixed organization
• Experience in service line operations, program development, and physician relations
• Knowledge, Skills, And Abilities: Deep knowledge of hospital and health system operations, strategic planning, and performance improvement
• Experience with population health management, ACO models, and risk-based contracting
• Knowledge of managed care, including capitation and alternative payment models
• Expertise in financial management, budgeting, and resource allocation
• Strong understanding of regulatory requirements and compliance standards
• Familiarity with the New Hampshire healthcare landscape, regulations, and market dynamics
• Experience driving community engagement through business development and clinical program deployment
• Strong analytical, communication, and presentation skills
• Ability to influence, negotiate, and build alignment across diverse stakeholders
• Proven ability to lead and develop teams and achieve measurable results

Additional Focus Areas

• Strengthen partnerships across clinical, operational, and executive teams
• Balance internal operational excellence with external community leadership and engagement

Pay Range

$500,000.00 USD - $520,000.00 USD

In addition to base compensation, this position may be eligible for additional compensation, which may include performance-based incentive bonuses.

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.

Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled