Senior Vendor Performance Manager, North America

Key Responsibilities

• Fully own revenue growth and quota attainment for a $XXXM/year business
• Lead an organization of +100 vendor reps, managers, & function leads
• Drive global strategy, organization design, sales motions, & scaled solutions for the SMB Agency business
• Devise strategies that ensure the vendor delivers on growth across Agency acquisitions and existing books of business
• Lead weekly, monthly, and quarterly business reviews with the vendor, managing ongoing action items and ensuring the vendor is driving to completion
• Optimize workflows/processes at our vendor sites, while maintaining high customer satisfaction
• Work closely with vendor and internal teams, to ensure all communication, training, and updates are delivered in a timely and accurate manner
• Support & mentor our vendor teams to successfully achieve quarterly revenue targets
• Work closely with Sales Leadership, Sales Operations, and Marketing to create scaled end to end programs and sales initiatives
• Leverage the available technology stack including Gong, Salesforce, Chili Piper, ChatGPT, Looker, Zoominfo
• Build & execute scaled sales strategy initiatives for high-value SMBs
• Shape Reddit's Ads product roadmap and narrative by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Develop strategies to identify, pitch, and activate High-value SMBs, drive advertiser activations, measure success, and retain & grow advertisers on the Reddit ads platform

Qualifications

• 8+ years of experience in sales, client services, or operations
• 5+ years of sales vendor management or sales leadership experience
• Proven background in building and running outsourced sales operations
• Advertising/marketing experience
• Experience partnering with or working for digital agencies
• Experience selling into the SMB segment with a history of exceeding revenue targets
• Motivated self starter who thrives in unstructured environments
• Tenacious and entrepreneurial approach to working through challenges while working cross functionally to solve these
• Excellent communication and project management skills, including the ability to clearly convey complex analytical findings both written and verbally
• Strong analytics and quantitative skills
• Experience working with Salesforce, Gong, or comparable tools
• BA / BS degree or equivalent work experience