Senior Vendor Performance Manager

This role focuses on operational support and vendor relationship management, ensuring day-to-day oversight and adherence to performance expectations outlined in service level agreements (SLAs), contracts, and governance documents. Hybrid schedule based in Pittsburgh, PA, requiring onsite presence 3 days a week (Tuesday, Wednesday, Thursday).

Responsibilities

• Oversee the work of external vendors and take responsibility for their work quality.
• Plan, manage, and oversee all operational support of vendor relationships, collaborating with the client relationship team and vendors to ensure performance meets contractual expectations and future contract negotiation planning.
• Manage operational issues for day-to-day activities, respond to high-priority, complex, and/or escalated vendor requests, and ensure vendors adhere to all SLA metrics.
• Recommend business process improvements with a thorough understanding of technical problems and solutions as they relate to business needs.
• Represent, engage, and champion operational needs within the governance process to ensure efficient and effective relationship management of services provided.
• Escalate issues to leadership when necessary.
• Coach and develop peers and vendor staff, manage vendor performance and productivity.
• Oversee contracts applicable to team’s vendors, partner with procurement on contract development and renewal, and manage financial reimbursement.
• Ensure documentation of vendor compliance with key contract terms and requirements.
• Responsible for invoice accuracy, payment, and compliance with contractual terms, ensuring desired services were performed.
• Manage budget functions, including compliance with Accounts Payable guidelines, data entry into the Highmark budget system, and communication of monthly actual vs. budget reports to leadership.
• Assist in creating vendor strategy specific to the functional area and operationalize the approach.
• Lead the creation and modification of the operating model by which the company and vendors interact.
• Perform other responsibilities as required.

Requirements

• Minimum Bachelor’s Degree in Business, Finance/Accounting, Health Care Management, Economics, or related field. Substitution: 6 years of relevant work experience in lieu of a Bachelor’s Degree.
• 5 years of experience in Vendor Management, Vendor Operations, Financial Reporting, or Budget Management.
• Preferred: 5 years in the Health Care industry, 1 year in Project Management, or 5 years in an IT or health tech organization.

Skills

• Critical Thinking
• Flexibility and enthusiasm for learning
• Strong communication skills
• Ability to quickly assess situations, identify issues, and provide recommendations
• Experience thriving in a matrixed organization
• Budget management experience
• Comfort interacting and presenting to leaders
• Strong organizational and time management skills with the ability to multitask and reprioritize
• Computer literacy (Microsoft Office Suite)
• Process development and oversight

Schedule

• Hybrid role based in Pittsburgh, PA.
• Onsite 3 days a week: Tuesday, Wednesday, Thursday.

Physical and Mental Demands

• Office-based position.
• Regularly teaches/trains others.
• Frequent travel between office and various work sites or site-to-site.
• Occasional lifting of 10 to 50 pounds.

This position adheres to ethical and legal standards, including compliance with HIPAA and data security guidelines. Employees may have access to confidential information and must protect it at all times.