Senior VDI Administrator
About the role
The Mission Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions.
Responsibilities
- Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD).
- Maintain and monitor infrastructure to ensure system reliability and functionality, including storage availability/capacity, network connectivity, database health, and other daily health checks.
- Collaborate with Engineering staff to plan future modernization efforts to meet customer and administrator requirements.
- Conduct network latency analysis to address slow connections and user experience issues.
- Implement version and architectural changes to existing systems to maintain operability and security.
- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications.
- Perform periodic backup and restoration of servers, monitor desktop capacity, and coordinate license and certificate renewals.
- Collaborate with customers and stakeholders to collect data, conduct analysis, and develop solutions for incident tickets and requirements.
- Establish and maintain comprehensive availability and capacity management solutions, developing solutions to technical issues and providing follow-up reports.
- Update operations and monitoring documentation for 24/7/365 IT Operations Center personnel.
- Respond to after-hours outages when deemed mission critical by ITOC government rep.
- Conduct routine maintenance following customers prescribed maintenance windows, which may include evening and/or weekend maintenance to minimize impact on customers and their mission.
- Provide mentorship and training for junior team members.
Requirements
- Experience interacting with customers to handle service inquiries and problems.
- Experience working as a Tier 2 and Tier 3 system administrator, familiar with desktop software applications and IT Service Management software such as ServiceNow.
- Extensive knowledge of Citrix technologies, including XenDesktop, XenApp, NetScaler, and StoreFront.
- Extensive experience with Microsoft M365 Azure Virtual Desktops (AVD).
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
- Experience with rapid testing, validation, and deployment of new baseline images.
- Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience.
- Experience with scripting/automation.
- Strong time management and communication skills.
Qualifications
- At a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
- Have a Bachelor's degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
- Hold a TS/SCI clearance with Poly.
- US Citizenship is required.
Skills
- Citrix Certified Administrator (CCA)
- Microsoft Certified: Azure Virtual Desktop Specialty
- Microsoft 365 Administrator
- ITIL Foundations Certification
Benefits
Pay Range $92,300.00 - $166,850.00
Leidos offers a competitive compensation package and a range of employment benefits, including health and wellness programs, income protection, paid leave, and retirement plans. For more details, visit www.leidos.com/careers/pay-benefits.
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