Senior VDI Engineer

Current openings at D2 Technical Services

About the role

D2 Technical Services is seeking a highly skilled IT Support Specialist to join our team. The ideal candidate will provide technical support to clients, resolve complex issues, and ensure smooth operation of systems.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve hardware and software issues in a timely manner.
• Document and track incidents and resolutions using our service management system.
• Collaborate with cross-functional teams to improve client satisfaction and system performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 2 years of relevant work experience in IT support or a related field.
• Strong problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Windows operating systems, common IT tools, and troubleshooting techniques.

Qualifications

• Experience with network infrastructure and security protocols.
• Knowledge of Microsoft Office Suite and other productivity tools.
• Excellent communication and interpersonal skills.

Skills

• Technical proficiency in IT support and troubleshooting.
• Ability to handle multiple tasks simultaneously and prioritize effectively.
• Strong customer service orientation.

Benefits

We offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

$50,000 - $60,000 annually based on experience.

Schedule

Full-time position with flexible working hours to accommodate client needs.