Senior VDI Administrator
About the role
The Mission Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing virtual desktop environments across multiple enclaves and assist with the implementation of new solutions.
Responsibilities
- Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD).
- Maintain and monitor infrastructure to ensure system reliability and functionality.
- Collaborate with Engineering staff to plan future modernization efforts.
- Conduct network latency analysis to address slow connections and user experience issues.
- Implement version and architectural changes to existing systems to maintain operability and security.
- Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications.
- Perform periodic backups and restores of servers.
- Monitor desktop capacity and license/certificate status to size the environment based on typical usage trends.
- Coordinate with customers and stakeholders to collect data, conduct analysis, and develop/implement solutions associated with incident tickets and requirements.
- Establish and maintain comprehensive availability and capacity management solutions.
- Provide mentorship and training for junior team members.
Requirements
- Experience interacting with customers to handle service inquiries and problems.
- Experience working as a Tier 2 and Tier 3 system administrator.
- Knowledge of IC IT standards and best practices.
- Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
- Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
- Experience with rapid testing, validation, and deployment of new baseline images.
- Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience.
- Experience with scripting/automation.
- Strong time management and communication skills.
Qualifications
- At a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
- Have a Bachelor's degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
- TS/SCI clearance with poly required for position.
- US Citizenship is required.
Skills
- Citrix Certified Administrator (CCA)
- Microsoft Certified: Azure Virtual Desktop Specialty
- Microsoft 365 Administrator
- ITIL Foundations Certification
Benefits
Pay Range $92,300.00 - $166,850.00
For more details on benefits, visit www.leidos.com/careers/pay-benefits.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.