Senior VDI Administrator

Unleash Your Potential At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

About the role

The Senior VDI Administrator will support a large enterprise IT contract for the DOD, providing operations support to customers across multiple geographic locations. They will maintain existing virtual desktop environments across multiple enclaves and assist with implementing new solutions. The administrator will drive adoption of trusted thin-client platforms and virtual desktops by improving reliability, functionality, and user experience. This role operates in a team environment to ensure mission needs are met for internal and external customers.

Responsibilities

• Perform remote administration of servers located in offsite data centers.
• Provide Tier 2 and Tier 3 operations support, distinguishing isolated user problems vs. service outages for Citrix technologies (XenDesktop, XenApp, NetScaler, StoreFront) and Microsoft M365 Azure Virtual Desktop (AVD).
• Monitor infrastructure to identify system anomalies before they impact customers, including storage availability/capacity, network connectivity, database health, and daily health checks.
• Collaborate with Engineering staff to plan future modernization efforts to meet customer and administrator requirements.
• Perform network latency analysis to address slow connections and user experience issues.
• Implement version and architectural changes to maintain operability and security of existing systems.
• Coordinate major system upgrades as designed and approved.
• Test and deploy Group Policy modifications with other Tier 2 and Tier 3 teams.
• Perform periodic backup and restoration of servers.
• Monitor desktop capacity to size the environment based on usage trends.
• Monitor License and Certificate status, coordinating renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, and implement solutions for incident tickets and requirements.
• Establish comprehensive availability and capacity management solutions using lessons learned.
• Develop solutions to technical issues and provide follow-up reports for root cause analysis and process improvement.
• Review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT Operations Center (ITOC) personnel.
• Respond to after-hours outages when deemed mission-critical by ITOC government representatives.
• Conduct routine maintenance during prescribed maintenance windows, which may include evenings and/or weekends.
• Provide mentorship and training for junior team members.

Requirements

• Experience interacting with customers to handle service inquiries and problems.
• Experience as a Tier 2 and Tier 3 system administrator, including familiarity with desktop software, web browsing, client software, and IT Service Management tools like ServiceNow.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies (XenDesktop, XenApp, NetScaler, StoreFront).
• Experience managing Microsoft M365 Azure Virtual Desktops (AVD).
• Extensive experience with patch and upgrade methodology for Citrix-based front-end and back-end systems.
• Experience with rapid testing, validation, and deployment of new baseline images.
• Experience conducting incident and trend analysis via log review, performance baselining, and incident/problem management techniques.
• Scripting/Automation experience.
• Strong troubleshooting skills in a growing environment.
• Excellent time management, oral, and written communication skills.
• Proven ability to work effectively within a team and support peers toward improved processes and results.
• Experience with support ticket management systems.
• Experience mentoring or supervising others.
• Must meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
• Bachelor’s degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate’s degree with 10 years, or High School Diploma with 12 years.
• TS/SCI with Poly clearance required or TS/SCI with willingness to obtain and maintain a polygraph.
• U.S. Citizenship is required.

Qualifications

• Citrix Certified Administrator (CCA)
• Microsoft Certified: Azure Virtual Desktop Specialty
• Microsoft 365 Administrator
• ITIL Foundations Certification

Pay

Pay Range: $92,300.00 - $166,850.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits

Pay and benefits are fundamental to any career decision. Leidos offers competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.