Senior VDI Administrator

About the role

The Mission Leidos is seeking a Senior VDI Administrator to support a large enterprise IT contract for the DOD. The Administrator will provide operations support to customers across multiple geographic locations, including providing operations and maintenance support to existing virtual desktop environments across multiple enclaves and assisting with the implementation of new solutions.

Responsibilities

• Provide Tier 2 and Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront in addition to Microsoft M365 Azure Virtual Desktop (AVD).
• Maintain and monitor infrastructure to identify system anomalies before they impact customers, including storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Collaborate with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
• Conduct network latency analysis to address slow connections and user experience issues with alacrity.
• Implement version and architectural changes to existing, approved systems to maintain operability and security of the environment.
• Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications.
• Perform periodic backup and restoration of servers.
• Monitor desktop capacity to size the environment based on typical usage trends.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned.
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment, and process improvement initiatives.
• Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Respond to after-hours outages when deemed mission critical by ITOC government rep.
• Conduct routine maintenance following customers prescribed maintenance windows which may include evening and/or weekend maintenance to minimize impact on customers and their mission.
• Provide mentorship and training for junior team members.

Requirements

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 2 and Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software such as ServiceNow.
• Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
• Extensive experience with Microsoft M365 Azure Virtual Desktops (AVD).
• Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
• Experience with rapid testing, validation, and deployment of new baseline images.
• Experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience.
• Experience with Scripting/Automation.
• Strong oral and written communications skills.
• Time management skills.
• Track record of working effectively within a team and support to peers toward improved processes and results.
• Experience mentoring others and/or supervising others.

Qualifications

• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
• Candidate must have a Bachelor's degree with at least 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
• TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a poly.
• US Citizenship is required.

Skills

• Experience with Citrix Certified Administrator (CCA).
• Experience with Microsoft Certified: Azure Virtual Desktop Specialty.
• Experience with Microsoft 365 Administrator.
• Experience with ITIL Foundations Certification.

Benefits

Pay Range $92,300.00 - $166,850.00

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.